Important Notice:

1. Fraud Alert: Click here to find out more
2. Effective from January 1, 2023, an additional withholding tax has been applied to gross proceeds from the sale of a Publicly Traded Partnership (“PTP”) and certain PTP distributions. Accordingly, new withholding tax arrangement has been adopted by EBSI. Please click here to find out more.

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By clicking the submit button, you confirm that you have read and understood the EBSI Private data transfer notice. To view the notice, please click here.

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.


At Everbright Securities International, we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints:
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

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19/F, Lee Garden Five,
18 Hysan Avenue,
Causeway Bay, Hong Kong

Tel: +852 3920 8020 (Hong Kong)
  +86 40011 95525 (Mainland)
Fax: +852 3920 8000
Email: (for enquiry)