Important Notice:

1. Fraud Alert: Click here to find out more
2. The Hong Kong Securities Clearing Company (“HKSCC”) will officially launch the trading calendar enhancement under Stock Connect. With the enhancement, trading under Stock Connect is allowed on all trading days where both Hong Kong and Mainland China markets are open and the Clearing and Settlement arrangement will be adjusted during the additional northbound trading days under Stock Connect. If the trading day (“T day”) is the day before a public holiday (“H-1 day”), any net payable of the T day is required to be settled by 6:00pm on T day where net receivable is required to be settled at around 12:30 p.m. on T+1. For details, please refer to the HKEX official website.
3. Effective October 31, 2023, the Company's APP, "eMO", "eMO(AA)" and "环球交易 " will be removed from the Apple App Store in Mainland China. If you have already downloaded the APP, the relevant functions will not be affected. You can still place orders through the APP or contact your Wealth Management Specialist for order placement or other trading matters.
4. EBSI Fully Supports Anti-Scam Consumer Protection Charter 2.0: Click here to find out more
5. Pursuant to the latest regulations of the Canadian Securities Administrators (CSA) and the U.S. Securities and Exchange Commission (SEC), the standard settlement cycle for transaction in Canada and US securities*will be shortened to one business day after the trade day (T+1), which will be formally implemented with effect from May 27, 2024 (applicable to Canadian securities) and May 28, 2024 (applicable to US securities) respectively. *Such as equities, bonds, exchange-traded funds and options.

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By clicking the submit button, you confirm that you have read and understood the EBSI Private data transfer notice. To view the notice, please click here.

Customer Settlement Counter

10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.

Complaint

complaintofficer@ebshk.com

At Everbright Securities International, we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints:
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

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19/F, Lee Garden Five,
18 Hysan Avenue,
Causeway Bay, Hong Kong

Tel: +852 3920 8020 (Hong Kong)
  +86 40011 95525 (Mainland)
Fax: +852 3920 8000
Email:  enquiry@ebshkprivate.com (for enquiry)