Important Notice:
1. Fraud Alert: Click here to find out more
2. EBSI’s service arrangements during Typhoon Signal Number 8 or Above, Black Rainstorm Warning or Extreme Conditions: Click here to find out more
3. Effective October 31, 2023, the Company's APP, "eMO", "eMO(AA)" and "环球交易 " will be removed from the Apple App Store in Mainland China. If you have already downloaded the APP, the relevant functions will not be affected. You can still place orders through the APP or contact your Wealth Management Specialist for order placement or other trading matters
4. EBSI Fully Supports Anti-Scam Consumer Protection Charter 2.0: Click here to find out more
5. Pursuant to the latest regulations of the Canadian Securities Administrators (CSA) and the U.S. Securities and Exchange Commission (SEC), the standard settlement cycle for transaction in Canada and U.S. securities* will be shortened to one business day after the trade day (T+1), which will be formally implemented with effect from May 27, 2024 (applicable to Canadian securities) and May 28, 2024 (applicable to U.S. securities) respectively. *Such as equities, bonds, exchange-traded funds and options
6. Reminder on the nature of trading accounts and protection of login credentials: Click here to find out more
7. To facilitate the upgrade of our trading system, the mobile app “eMO! (AAStocks)” will cease operations at 5:00pm on April 30, 2025. The AAStocks web version will continue to provide streaming quotes services. Clients can switch to our newly launched “EBSI GO!” mobile app to view streaming quotes for Hong Kong and U.S. stocks, as well as conduct stock transactions. Our online trading platform will also remain available for stock trading services. For any enquiries, please call our Customer Service Hotline on +852 2822 5001 (Hong Kong), +853 6262 5028 (Macau) or +86 40011 95525 (Mainland).

Contact us

Contact us

Please Fill Out The Form Below.

Name

Email

Phone number

Company Name

Message

By clicking the submit button, you confirm that you have read and understood the EBSI Private data transfer notice. To view the notice, please click here.

Customer Settlement Counter

10/F, Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong
Opening hours:
Monday to Friday 9:00am-4:00pm
Closed on Saturday, Sunday & Hong Kong public holidays

Anti-Fraud Helpline

If you suspect that fraudulent activity or irregularities have occurred with respect to your account(s), please call our Anti-Fraud Helpline on +852 3920 2980 immediately.

Complaint

complaintofficer@ebshk.com

At Everbright Securities International, we are committed to providing you with superior global financial products and services that meet your financial needs. We value your views and feedback, both positive and negative, so we can make continuous improvement to better serve your needs.

Expected timeframes for processing clients’ complaints:
We aim to process your complaint in a timely manner. We will send you an acknowledgement letter within seven business days upon the receipt of the complaint. After that, we will continue to investigate and work with you for an amicable outcome. Depending on the complexity of the complaint, we will make our best efforts to send you our final response within two months from the date we receive the complaint.

19/F, Lee Garden Five,
18 Hysan Avenue,
Causeway Bay, Hong Kong

Tel:	+852 3920 8020 (Hong Kong)
	+86 40011 95525 (Mainland)
Fax:	+852 3920 8000
Email:	enquiry@ebshkprivate.com (for enquiry)

Account Activation Login